Shipping & Returns

Shipping:

Innersense Herbals products are handmade with organic and sustainably sourced materials. We typically ship out your order within 3-5 working days depending on stock.

After your order is shipped, you will receive a confirmation email with your tracking number. For any questions, please get in touch.

Please note: Any orders shipping international, the customer will be responsible for any customs and duty fees that may be incurred. 

Returns:

At Innersense Herbals, we have a 30 day return policy on all unopened and unused products. Since our products are handmade and consumables, we cannot accept returns if they have been opened and used.

All returns are at the customer's expense. Please ensure you include a note with your order number and email address in your return, as well as your own address as the return address on the box. This allows us to identify your order so we can process your refund.

Please send your items safely, securely and well packaged to:
RETURNS
Innersense Herbals Ltd. Birchwood Leisure Centre, Birchwood Av. Lincoln LN6 0JE.

Once received intact and in a re-sellable condition, we will be able to refund your item.

Our products are always handmade and some packaged in glass. Should your order arrive damaged, please do not hesitate to get in touch.